Terms & Conditions

Grocerywale provides its services to you subject to the following terms and conditions.


Services overview:

As part of the registration process on the Site, www.grocerywale.in may collect the following personally identifiable information about you: Name including first and last name, alternate email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information.


Eligibility:

Services of the Site would be available to only select geographies in Meerut (U.P.). Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use the Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. You are prohibited from purchasing any material which is for adult consumption and the sale of which to minors is prohibited.


Account & Registration Obligations:

All shoppers have to register and login for placing orders on the Site. You have to keep your account and registration details current and correct for communications related to your purchases from the site. By agreeing to the terms and conditions, the shopper agrees to receive promotional communication and newsletters upon registration. The customer can opt out either by unsubscribing by contacting the customer service.


Grocery Shopping and Delivery Service

www.grocerywale.in's employees, agents or designees will shop and deliver grocery orders placed with Grocerywale.in. Delivery will be made to the delivery address that you specify when you place your order. Payment for groceries and associated shopping and delivery fees is due at the time of delivery. You are responsible for ensuring that someone is present at the delivery address to receive and pay for deliveries at the specified time of delivery. Anyone at the delivery address who receives the delivery is conclusively presumed to be authorized to receive and pay for the order. If Grocery Raja cannot deliver your order, or must make an additional delivery because no one is at the delivery address to receive and pay for the order at the specified time, you will be assessed an additional fee. If an item you choose for return is not in inventory, we reserve the right to replace the item with an equivalent product. We will adjust the price if the product is less, and we will not charge more if the product is more.

You may choose to receive your order as an unattended delivery, and your order will be left unattended at your door or other place you designate. www.grocerywale.in may also choose to leave your order unattended in a convenient location if an appropriate person is not present to receive and pay for deliveries. www.grocerywale.in is not responsible, and you agree not to hold www.grocerywale.in or its employees responsible, for any damage or theft that occurs to an unattended delivery. www.grocerywale.in reserves the right to refuse to leave an order unattended if the Grocerywale.in Delivery person considers the circumstances to be unsuitable or unsafe for any reason.


Shipping Charges:

www.grocerywale.in accepted order only over Rs.399/- and offer free home delivery. Only one night time slot is chargeable ( 8:00 pm to 12:00 midnight)


Offer Terms:

Weekend or any other offer is valid for a limited time and based on availability of stocks. The company reserves the right to stop, change or modify any offers and prices without prior notice.

Cash Back Offer Terms

Cash back offers may valid for a limited time period. Offers may change without notice. Cash back offers can be availed as cash in wallet only can be redeem from wallet.

Pricing

All the products listed on the Site will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate on a daily basis but some of the commodities and fresh food prices do change on a daily basis. In case the prices are higher or lower on the date of delivery not additional charges will be collected or refunded as the case may be at the time of the delivery of the order.

Cancellation by Site / Customer

You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we will refund any payments already made by you for the order. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

Return & Refunds

We have a "no questions asked return and refund policy" which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and amount will be adjusted in next order or refunded.


You Agree and Confirm

Colours

We have made every effort to display the colours of our products that appear on the Website as accurately as possible. However, as the actual colours you see will

  • That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by www.grocerywale.in for redelivery shall be claimed from you.
  • You will provide authentic and true information in all instances where such information is requested of you. www.grocerywale.in reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), it has the right in its sole discretion to reject the registration and debar you from using the Services and / or other affiliated websites without prior intimation whatsoever.
  • That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site.
  • That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
  • That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description.
depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.

Modification of Terms & Conditions of Service

Grocerywale.in may at any time modify the Terms & Conditions of Use of the Website without any prior notification to you. You can access the latest version of these Terms & Conditions at any given time on the Site. You should regularly review the Terms & Conditions on the Site. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the Service. However, if you continue to use the Service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this Site.

Governing Law and Jurisdiction

This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at Meerut (U.P.) shall have exclusive jurisdiction in any proceedings arising out of this agreement.

Terms and Conditions For wallet :-

Grocerywale.in offer a digital wallet only for his customers. Once customer registerd on website or android app he/she is eligible for wallet use.


How its work:

  • Every cash back will be credited in the wallet.
  • User can refer our website or app and earn referral cash back on every successful buying * made by his referred ID’s. (upto 4th Laval ).
  • User can redeem their wallet amount at the time of placing order. Minimum wallet balance is 50 required for redemption.
  • User can request for Amount withdrawal once in a month form wallet after buying of Rs.5000/- from www.grocerywale.in website or android App in requested month.
  • No cash payment will be given as withdrawal. Only bank transfer or cheque give the customer after depositing the KYC & Bank Details.
  • TDS will be charge as per government rule.
  • 10% Account maintenance charge will be deduct in case of withdrawal request on withdrawal request amount.
  • No deduction is applicable on redeem wallet balance for purchasing on Grocerywale.in website or Android App.
  • User can see all the transactions in passbook.
  • www.grocerywale.in may at any time modify the Terms & Conditions of Use of the Website without any prior notification to you. You can access the latest version.
  • Any unexpected request of withdrawal or redemption will be refuse if any kind of fraudulent activity or hacking activity found by our technical team. No claim will be accepted in this case. . If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.
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